The established policy of TCL (Europe) Elektronika Kft. and Daleba Electronics Limited is to provide their customers with products that satisfy their needs and expectations in terms of quality, service, and price, delivered in conformance with the company's quality specification or as laid down by the customer.
Through continuous improvement of products and processes our aim is to deliver to our customers with zero defects fit for use.
TCL (Europe) Elektronika Kft. and Daleba Electronics Limited commit themselves to continuously improve and expand its competitive leadership in quality, cost, and service in a partnership with their shareholders, employees, suppliers, and customers.
The company's quality system is in accordance with the requirements of ISO900:2015, considered to be the minimum standard to be achieved by the company to ensure that the requirements of customers are adhered to in all respects.
The quality procedures are mandatory, and no deviations or alternatives are permitted. All the company's employees, whether directly involved with product quality or not, must comply with them.
The Quality Department has the responsibility and authority to ensure that this policy is established, enacted and that the quality system is regularly reviewed to improve its suitability and effectiveness.
It is our belief that a quality conscious company will build on its own reputation; therefore, a programme of controlled quality is operated from receiving quality sensitive materials, through the process to despatch and on customer returns.
Each employee understands the need to improve performance and workmanship continually wherever possible and thus produce or provide the best quality product. This is reflected in the job description and operating procedures and through the support and encouragement given by immediate superiors.